Terms & Conditions

Welcome to Vilfly. These Terms & Conditions (“Terms”) govern your access to and use of Vilfly’s websites, travel portals, mobile applications, booking platforms, APIs, software, technology solutions, and related products and services.

By accessing, registering with, or using any Vilfly service, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree with these Terms, please discontinue your use of our services.

1. About Vilfly

Vilfly provides travel technology, booking solutions, and digital services for individual travelers, travel agents, agencies, tour operators, businesses, corporate customers, distributors, and other authorized users.

Our services may include, without limitation:

• Flight booking and reservation services

• Hotel and accommodation bookings

• Bus and ground transportation bookings

• Cab, taxi, and airport transfer services

• Holiday packages and tours

• Travel insurance and related travel protection services

• Visa and travel assistance services

• Recharge and utility payment services

• B2B, B2C, and B2B2B travel platforms

• Travel APIs and supplier integrations

• Online booking engines

• CRM and travel business management solutions

• Mobile and web applications

• Customized travel technology and software solutions

• Other travel-related digital products and services

Certain services may be delivered in collaboration with airlines, hotels, transportation companies, insurance providers, payment gateways, technology providers, APIs, consolidators, or other third-party service providers.

2. Acceptance of These Terms

These Terms apply whenever you:

• Create or register an account with Vilfly

• Access or browse our platforms

• Make or manage a booking

• Submit a payment or transaction

• Use our APIs or technology solutions

• Access our booking engines or business platforms

• Use any other service provided by Vilfly

By doing so, you agree to comply with these Terms, together with any additional terms, policies, conditions, or service-specific rules applicable to the particular service you use.

3. User Responsibilities

You are responsible for ensuring that all information provided to Vilfly is accurate, complete, current, and legally obtained.

You agree to:

• Provide accurate traveler, customer, business, and account information

• Review booking details carefully before completing a transaction

• Ensure that names, dates, destinations, identification details, and other booking information are correct

• Keep your account credentials confidential

• Use Vilfly services only for lawful and authorized purposes

• Protect passwords, PINs, API keys, and other access credentials

• Avoid unauthorized access to our systems, databases, servers, or APIs

• Not submit fraudulent, deceptive, or unauthorized transactions

• Not interfere with the operation or security of our platforms

• Ensure that documents and information submitted through our services are authentic and legally obtained

• Comply with applicable laws, regulations, and third-party supplier requirements

You are generally responsible for activities conducted through your account unless the activity resulted from a security failure directly attributable to Vilfly.

4. Travel Bookings

Bookings made through Vilfly may be provided directly or through third-party travel suppliers and service providers.

Depending on the service, bookings may be subject to the applicable terms, conditions, fare rules, cancellation policies, availability restrictions, and other requirements of the relevant airline, hotel, bus operator, cab provider, insurance company, tour operator, or other supplier.

A booking will generally be considered confirmed only after:

• The booking process has been successfully completed;

• Any required payment or authorization has been received; and

• A valid confirmation number, booking reference, ticket, voucher, or other applicable confirmation has been issued.

Travel inventory, prices, schedules, fares, room availability, seat availability, and other information may change before confirmation because such information may be supplied or updated by third-party providers.

Customers should carefully verify all booking information before completing a transaction.

5. Prices, Taxes & Service Charges

Prices displayed through Vilfly may vary depending on the service and may include or exclude taxes, convenience fees, service charges, supplier fees, payment charges, or other applicable costs.

The applicable final amount payable will be displayed during the relevant booking or payment process, where applicable.

Prices and availability are subject to change until a booking has been successfully confirmed.

Vilfly reserves the right to correct obvious pricing, technical, system, or display errors. Where appropriate, customers may be contacted regarding such corrections before a transaction is finalized.

6. Payments

Payments must be made using the payment methods made available through the applicable Vilfly platform.

Certain transactions may require payment authorization, verification, reconciliation, or additional security checks before a booking or service can be completed.

You represent that:

• The payment information you provide is accurate;

• You are authorized to use the selected payment method; and

• The transaction is not fraudulent or unauthorized.

If a payment has been deducted but the booking remains pending, unsuccessful, or unconfirmed, Vilfly may need to verify and reconcile the transaction with the relevant payment gateway, financial institution, supplier, or service provider before confirming the booking or initiating a refund.

7. Cancellations, Amendments & Rescheduling

Cancellation, modification, rescheduling, or amendment of a booking is subject to the rules applicable to that particular booking and service provider.

Different suppliers may impose different:

• Cancellation deadlines

• Cancellation charges

• Amendment fees

• Rescheduling fees

• Fare differences

• Supplier penalties

• Refund restrictions

• Non-refundable conditions

Where applicable, relevant charges and conditions may be displayed before a cancellation or amendment request is completed.

Vilfly does not guarantee that every booking can be cancelled, modified, rescheduled, or refunded.

8. Refunds

Refund eligibility and the amount of any refund will depend on the applicable booking conditions and the cancellation or refund policy of the relevant supplier.

Where a refund is approved, processing may involve Vilfly, the applicable supplier, payment gateway, banking institution, card issuer, or other financial intermediary.

Refund processing times may vary due to:

• Supplier processing timelines

• Payment gateway procedures

• Banking or card-processing procedures

• Financial institution requirements

• International payment processing

• Verification or reconciliation requirements

Where legally and contractually permitted, applicable service charges, cancellation fees, supplier penalties, payment charges, or other non-refundable amounts may be deducted from the refund.

9. Third-Party Suppliers

Vilfly may facilitate access to services provided by independent third parties, including:

• Airlines

• Hotels

• Bus and transportation operators

• Cab and transfer providers

• Tour operators

• Insurance providers

• Visa service providers

• Payment gateways

• Technology providers

• API and inventory suppliers

• Other travel-related service providers

Third-party services are subject to the respective provider's availability, operational conditions, policies, terms, and restrictions.

Vilfly may not directly control the schedules, inventory, pricing, operational decisions, service quality, or performance of independent third-party providers.

Issues relating specifically to a third-party service may also be governed by that provider's terms and conditions.

10. API & Technology Services

Vilfly may provide APIs, booking engines, travel portals, CRM solutions, software applications, white-label platforms, or other technology services to authorized businesses and partners.

Access to such services may be governed by additional commercial, licensing, technical, integration, subscription, or service agreements.

API and technology users agree to:

• Keep API credentials secure

• Use APIs only for authorized purposes

• Follow applicable API usage limits

• Protect API keys and authentication credentials

• Implement appropriate security controls

• Use customer, traveler, and supplier data responsibly

• Comply with applicable privacy and data-protection requirements

• Comply with applicable supplier and third-party requirements

• Avoid excessive, abusive, or unauthorized system requests

Vilfly may restrict, suspend, or terminate API or technology access in cases involving unauthorized use, excessive traffic, abuse, security concerns, policy violations, or other misuse.

11. Account Security & Suspension

You are responsible for maintaining the confidentiality and security of your account credentials, including usernames, passwords, PINs, API keys, authentication information, and other access credentials.

Vilfly may restrict, suspend, or terminate an account where it reasonably believes that the account:

• Has been used for fraudulent or unlawful activities

• Has been compromised or accessed without authorization

• Has violated these Terms

• Has been used to interfere with or abuse our systems

• Is associated with suspicious transactions

• Creates security, financial, legal, or operational risks

• Has been used in an unauthorized manner

Where appropriate, Vilfly may request additional verification or documentation before restoring account access.

12. Platform Availability

Vilfly aims to provide reliable and accessible platforms and services. However, uninterrupted availability cannot always be guaranteed.

Services may become temporarily unavailable or experience delays because of circumstances including:

• Scheduled maintenance

• Software updates

• Technical upgrades

• Server or infrastructure issues

• Internet or network interruptions

• Third-party API failures

• Supplier system downtime

• Payment gateway issues

• Cybersecurity or security incidents

• Regulatory requirements

• Events beyond Vilfly's reasonable control

Vilfly will make reasonable efforts to restore affected services when practical.

13. Intellectual Property

All intellectual property associated with Vilfly, including software, applications, website designs, interfaces, logos, trademarks, branding, databases, documentation, graphics, content, systems, source materials, and technology, is owned by or licensed to Vilfly or the applicable rights holder.

Unless expressly authorized in writing, users may not:

• Copy or reproduce our technology or content

• Modify or create derivative works

• Reverse engineer or attempt to extract source code

• Distribute or commercially exploit our systems

• Resell unauthorized access to our services

• Systematically reproduce or publish our content

• Use our intellectual property without authorization

Nothing in these Terms grants you ownership of Vilfly's intellectual property.

14. Prohibited Activities

Users must not use Vilfly services to:

• Conduct fraudulent or unauthorized transactions

• Violate applicable laws or regulations

• Gain unauthorized access to accounts, servers, APIs, or databases

• Introduce malware, malicious code, or harmful software

• Disrupt or attempt to disrupt our systems

• Scrape or systematically collect data without authorization

• Abuse APIs, booking engines, or other technology services

• Circumvent security or access controls

• Impersonate another person, company, or organization

• Submit false, misleading, or unlawfully obtained information

• Use our services for unauthorized commercial purposes

• Engage in activities that may compromise the security or operation of our platforms

Vilfly may take appropriate action, including restricting or terminating access, where prohibited activity is identified or reasonably suspected.

15. Limitation of Liability

Vilfly will make reasonable efforts to provide reliable travel technology and related services. However, certain circumstances may be outside our reasonable control.

To the extent permitted by applicable law, Vilfly will not be responsible for losses or disruptions arising from circumstances such as:

• Airline cancellations or schedule changes

• Hotel or accommodation issues

• Transportation provider delays or cancellations

• Supplier inventory or availability changes

• Third-party system failures

• Payment gateway interruptions

• Network or internet failures

• Government restrictions or regulatory actions

• Events beyond our reasonable control

• Other failures attributable to independent third-party providers

Any liability of Vilfly, where applicable, will be determined according to the nature of the service, applicable booking conditions, separate agreements, and governing law.

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited under applicable law.

16. Changes to Our Services

Vilfly may modify, update, enhance, restrict, suspend, or discontinue any service, feature, platform, technology, pricing structure, or functionality from time to time.

Changes may be made for reasons including:

• Technology improvements

• Security requirements

• Regulatory compliance

• Supplier changes

• Operational requirements

• Business considerations

• Product development

Where required by applicable law or agreement, Vilfly may provide appropriate notice of material changes.

17. Changes to These Terms

Vilfly may update these Terms from time to time to reflect changes in our services, technology, business practices, legal requirements, or operational policies.

The updated version will be made available through the relevant website, application, or platform.

Your continued use of Vilfly services after updated Terms become effective may constitute acceptance of the revised Terms, to the extent permitted by applicable law.

18. Governing Law & Dispute Resolution

These Terms shall be governed and interpreted in accordance with the applicable laws of the jurisdiction in which Vilfly operates, unless a different jurisdiction is specified in a separate written agreement.

Any dispute arising from or relating to these Terms or the use of Vilfly services shall be handled in accordance with the applicable legal and judicial processes of the relevant jurisdiction.

For business, corporate, B2B, or technology customers, a separate agreement may specify additional governing-law and dispute-resolution provisions.

19. Privacy & Data

Vilfly may collect and process information necessary to provide bookings, payments, account management, customer support, technology services, fraud prevention, security, and other legitimate business functions.

Use of personal information may also be governed by Vilfly's applicable Privacy Policy, which forms part of the overall framework governing use of our services.

Users are responsible for ensuring that information submitted through our platforms is accurate and that they have the necessary authorization to provide such information.

20. Contact Us

If you have questions or concerns regarding these Terms, bookings, payments, cancellations, refunds, APIs, technology services, or other Vilfly services, please contact Vilfly through the contact information provided on our official website or the relevant platform.

21. Your Agreement

By accessing or using any Vilfly website, mobile application, travel portal, booking engine, API, software platform, or related service, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Vilfly

Technology That Simplifies Travel. Solutions That Move Business Forward.